Fraud and Scam
Charged but order never arrived
How the score adds up
99 / 100
- Reach40.0
- 510 negative reviews, 100% of the most-reported issue
- Consistency35.0
- 510 of 510 reviews on this issue are negative
- Severity23.8
- Set by hand. Money loss and fraud rank highest, inconvenience lowest
A ranking heuristic: 40% reach, 35% consistency, 25% severity. Repeated reviews count at their original numbers.
Why it deserves attention
Customers say they were charged and never received the order. This is direct money loss and the most damaging trust signal in the data.
What to do
- Auto-flag orders that are paid but not shipped within 48 hours and refund them without a customer request.
- Add a seller-payout hold until delivery is confirmed.
- Publish a visible 'paid but not received' escalation path.
What customers wrote
- “Beware of fraudulent activities. I never received my order despite being charged.”250×
- “This site is a scam. They took my money and never sent the product.”247×
- “I was scammed by a fraudulent seller, they took my money and never sent the product.”6×